Privacy policy

1. Who we are

PendulAum Healing (“we”, “us” or “our”) provides complementary wellbeing sessions. The practice is operated by Kris R, contactable at kris@pendulaum.com. A service address and any additional legally required business details are provided directly where applicable.

2. Information we collect

We may collect information you choose to provide when enquiring or booking, such as your name, contact details, preferred meeting platform, availability and the general topic you would like to explore. Please do not send detailed medical records or highly sensitive information by ordinary email.

Our hosting provider may process limited technical information, such as IP address, browser type, device information and access logs, to deliver and protect the website. This static site does not intentionally use advertising cookies, analytics cookies or tracking pixels.

3. Why we use information

• To respond to enquiries and arrange sessions
• To provide the service you request and communicate about it
• To maintain appropriate administrative and financial records
• To protect the website, clients and practice
• To meet legal or regulatory obligations

4. Legal basis

Depending on where you live, we may rely on steps taken at your request before entering a service agreement, performance of a contract, legitimate interests in running and securing the practice, consent where required, and compliance with legal obligations.

5. Sensitive information

Information about physical or mental health may receive special legal protection. We ask only for information reasonably needed to conduct a complementary wellbeing session safely. Where consent is the appropriate basis, you may withdraw it, although this does not affect earlier lawful processing.

6. Sharing and international processing

We do not sell personal information. We may share limited information with service providers that support email, scheduling, remote sessions through Zoom or Google Meet, payments, recordkeeping or website hosting, and with professional advisers or authorities when legally required. These providers may process information in other countries under their own safeguards and terms.

7. Retention and security

We retain information only for as long as needed for the purposes described above, including legal, tax, insurance and dispute-resolution requirements. We use reasonable organisational and technical safeguards, but no email or internet service can be guaranteed completely secure.

8. Your choices and rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You may also complain to your local data-protection authority. Contact kris@pendulaum.com to make a request; we may need to verify your identity.

9. Children

Sessions for anyone under 18 are offered only where appropriate and with the involvement and consent of a parent or legal guardian. The website is not designed to collect information directly from children.

10. External links and changes

Other websites have their own privacy practices. We may update this policy when our services, providers or legal obligations change; the revised date will appear above.

Contact

Privacy questions: kris@pendulaum.com